TY  - BOOK
AU  - Born,Gary
TI  - Process management to quality improvement: the way to design, document and re-engineer business systems 
SN  - 0471942839
AV  - TS156 B66
PY  - 1994///
CY  - Chichester
PB  - J. Wiley
KW  - Administración de la producción
KW  - Control de calidad
ER  -