TY  - BOOK
AU  - Townsend,Patrick L.
AU  - Gebhardt,Joan E.
TI  - Quality in action: 93 lessons in leadership, participation, and measurement 
SN  - 0471552062
AV  - HD62.15 T68
PY  - 1992///
CY  - New York
PB  - J. Wiley
KW  - Administración de calidad total
KW  - Administración industrial
ER  -